User Acceptance of Innovations and new Solutions
The following provides some things to consider when developing and implementing new solutions for large volumes of end users, with a primary focus on user acceptance. The information is my own personal opinion which is based on my experience as a Solution Architect and Developer. I have struggled on many occasions to have users accept and adopt a new system or process, and as a result now incorporate number of techniques and methods to assist with user acceptance when designing and developing a solution. Some of these would be common sense, but others are often overlooked as an important part of the planning, development, testing and implementation phases of a new innovation. The main focus is on some of the reasons for the non-acceptance of new solutions and some techniques to help improve level of user acceptance. This applies to the implementation of any new system or process for any large group of users, and is not dependent on the platform used to deve...